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AMY'S PLATFORM

Amy McLamb's platform is built on a foundation of proven leadership, innovative solutions, and an unwavering commitment to exceptional customer service.
With 26 years of experience, Amy has not just witnessed change — she has led it.
PROVEN ACCOMPLISHMENTS
Modernization and Technology Innovation

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  • New Software System (2019): Implemented a comprehensive software upgrade featuring fraud alerts, online vital records requests, ability to email documents and receipts, and enhanced security measures.
     

  • Electronic PIN Assignment: Pioneered electronic assignment of Parcel Identification Numbers (PINs), eliminating costly printing and streamlining the recording process.
     

  • Real-Time Scanning: Established scanning at the time of recording, making images immediately available online.
     

  • Enhanced Audit Trail: Implemented detailed audit capabilities for all document changes and corrections.
     

  • Website Redesign: Collaborated with vendors to create a more intuitive, user-friendly public interface.

Operational Excellence and Efficiency

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  • Four-Day Work Week: Successfully implemented a rotating four-day work week for staff while maintaining full Monday-Friday service hours for the public.
     

  • Strategic Staffing: Through comprehensive cross-training, reduced staff by four positions (primarily through retirement) while expanding services — saving taxpayer dollars without compromising service quality.
     

  • Organizational Development: Created three Lead Worker positions and one Project Coordinator position, improving operational structure and career advancement opportunities.
     

  • Systems Administrator Role: Transformed the Imaging Coordinator position to better reflect evolving technical responsibilities.

Unique Orange County Innovation:
PIN System
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Orange County's 1983 ordinance requiring
Parcel Identification Numbers (PINs) before document
recording makes our records exceptionally searchable.

Amy led the transformation from paper-based PIN assignment to electronic integration, saving costs and improving efficiency while maintaining this valuable system that sets Orange County apart.

Security and Preservation

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  • Vital Records Security: Installed secure front counter with glass partition and card-swipe access to protect staff and secure financial transactions.
     

  • Historical Preservation: Implemented dry pipe sprinkler system in vital records vault protecting original documents dating back to the 1700s.
     

  • Document Conservation: Established ongoing preservation partnership with specialized vendors.
     

  • Retention Schedule Management: Worked with State Archives to implement, update, and maintain comprehensive retention and disposition schedules.
     

  • Fraud Alert Enhancement: Developed and maintains property fraud alert system to protect Orange County homeowners.

Service Expansion

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  • Passport Services: Established Passport Acceptance Facility in 2017, now with three certified agents serving the community.
     

  • Compliance Excellence: Passed yearly passport inspections and agent training requirements.
     

  • Notary Services: Modernized notary oath recording process in compliance with NC Statutes, providing additional swearing/affirming options.

Professional Standards and Training

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  • NC Guidebook Implementation: Extensively reviewed statutes and implemented compliance changes, providing guidebooks for all staff members.
     

  • Indexing Standards: Reviewed and implemented NC minimum standards for indexing real property instruments, creating both internal and public procedural manuals.
     

  • Staff Development: Comprehensive cross-training program ensuring staff can work across multiple sections, with goal of full cross-functionality.
     

  • Historical Projects: Ongoing indexing of old vital records books and historical deed books.

VISION FOR THE FUTURE
Continuing Excellence

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  • Staff Development: Continue comprehensive training, ensuring every staff member can serve in all sections of the office.
     

  • Passport Services: Maintain certification, expand passport fairs, and integrate fraud alert enrollment opportunities.
     

  • Document Preservation: Continue long-term conservation efforts and historical indexing projects.
     

  • Retention Management: Maintain and update records retention schedules in partnership with State Archives.

Innovation and Enhancement

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  • Fraud Alert Evolution: Expand fraud alert capabilities to include parcel identification numbers alongside property owner names for enhanced protection.
     

  • Electronic PIN Expansion: Extend electronic PIN assignment to front counter and mail submissions.
     

  • Statutory Compliance: Stay current with new legislation affecting Register of Deeds operations.
     

  • Interdepartmental Collaboration: Continue effective communication and partnerships with all county departments.

Customer Service Priority

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Amy's highest priority remains providing exceptional customer service. Her commitment goes beyond efficient transactions—it's about building relationships, ensuring accessibility, and recognizing that sometimes the most important service is offering a kind word to someone in need. This people-first approach will continue to define the Register of Deeds office under Amy's leadership.

The McLamb Difference
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Experience: 26 years in every role, from entry-level to leadership.

Innovation: Proven track record of implementing technology
and process improvements.

Efficiency: Doing more with less while enhancing service quality.

Accessibility: Committed to being available to staff and customers.

Heart: Passion for serving people and building community relationships.

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